Legal

Refund & Returns Policy 20.11.25

1. Overview

At Tim’s World of Wine, we want every customer to enjoy their experience—from browsing our selection to opening each bottle at home.
If something isn’t right, we’re here to help. This policy outlines your rights and our process for refunds, returns, and replacements in accordance with the Australian Consumer Law (ACL).

2. Change of Mind

Because wine is a consumable product, we unfortunately cannot offer refunds or returns for change of mind, incorrect choice, or if you simply no longer want the product.

We encourage customers to contact us before purchasing if they need guidance choosing a wine.

3. Damaged, Faulty or Incorrect Products

We will happily refund or replace your order if:

• Your wine arrives damaged

• You receive the wrong product

• The product is faulty (e.g., cork taint, oxidation, spoilage)

What to do:

Please contact us within 48 hours of delivery at support@timsworldofwine.com.au and include:

1. Your order number

2. A brief description of the issue

3. Clear photos of the product and packaging

4. Whether you prefer refund or replacement

We will assess the claim promptly and arrange either a replacement or refund.

4. Returns Eligibility

To qualify for a return or refund:

• Bottles must be unopened (unless claiming a wine fault)

• The product must be in the original packaging

• Claims for breakages must be made within 48 hours of delivery

5. Faulty Wine (Corked or Spoiled Wine)

Wine faults can occur naturally. If you believe your wine is faulty:

• Keep the bottle (including remaining wine and the cork/screw cap)

• Contact us within 7 days of opening

• We may arrange collection or request a photo/video of the issue

If confirmed faulty, we will provide a replacement bottle or store credit.

6. Delivery Issues

If your order is lost or not delivered, we will investigate with our delivery partners.
If the parcel cannot be located, you will receive a full refund or replacement.

If delivery is delayed due to incorrect address information supplied by the customer, we cannot offer compensation or refund for delivery delays.

7. Refund Method

Approved refunds will be processed to the original payment method within 3–7 business days, depending on your bank or payment provider.

8. Contact Us

For all refund or return enquiries, please contact:

tim@timsworldofwine.com.au

Terms of Service 20.11.25

1. Introduction

Welcome to Tim’s World of Wine. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website.

These Terms are to be read alongside our Privacy Policy and Refund & Returns Policy.

2. Responsible Service of Alcohol (RSA) Compliance

We strictly comply with Australian liquor laws.

By placing an order, you confirm that:

• You are 18 years or older

• You can provide valid ID upon delivery if requested

• You will not purchase wine on behalf of a minor

We reserve the right to refuse service or cancel an order if we believe the purchase breaches liquor regulations.

3. Ordering & Payment

When you place an order with us, you agree that:

• All information you provide is accurate and complete

• You authorise us or our payment providers (e.g., Stripe/Wix Payments) to charge the total order amount

• Prices on the website are shown in AUD and include GST where applicable

• Orders are only final once you receive an order confirmation

We may cancel or refuse an order due to availability, suspected fraud, or breach of these terms.

4. Pricing & Availability

We do our best to keep our stock levels and pricing accurate; however:

• Products may become unavailable at any time

• Pricing may change without notice

• In the event of an incorrect price, we may cancel the order and provide a full refund

5. Delivery

We deliver within our designated service areas (typically within Newcastle & surrounding regions unless otherwise stated).

By placing an order, you acknowledge:

• Delivery times are estimates only

• Someone over 18 must be available to receive the delivery

• If no one is available, your order may be taken to a collection point or redelivered, and additional fees may apply

• We do not deliver to PO Boxes or parcel lockers

More detail can be found in our Delivery Policy.

6. Refunds, Returns & Faulty Wine

Our refund and return processes are governed by Australian Consumer Law.
Please refer to our Refund & Returns Policy for full details.

7. Wine Information & Product Descriptions

We strive to provide accurate tasting notes, imagery, vintages, and descriptions.
However, you acknowledge that:

• Wine vintages may change without notice

• Images are for illustration only

• Natural variation can occur between bottles, vintages & batches

If a product is significantly different from the description, you may be entitled to a remedy under the ACL.

8. User Accounts 

If you create an account, you are responsible for:

• Keeping your login details secure

• Ensuring all account information is accurate

• Notifying us if you suspect unauthorised use

We may suspend or delete accounts for misconduct or breach of terms.

9. Prohibited Use

You agree not to use our website to:

• Engage in fraudulent or unlawful activity

• Distribute harmful software, spam, or automated scripts

• Interfere with the website’s functionality or security

• Misrepresent your age or identity

• Purchase alcohol for minors

10. Intellectual Property

All content on this site—including images, branding, logos, and text—is the property of Tim’s World of Wine and may not be reproduced, copied, distributed, or modified without written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for loss or damage arising from your use of our website

• We do not guarantee uninterrupted or error-free service

• We are not responsible for delays or failures caused by events beyond our control (e.g., weather, courier delays)

Your statutory rights under Australian Consumer Law remain unaffected.

12. Privacy

We collect and handle personal information in accordance with Australian privacy requirements.
For full details, please read our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time.
By continuing to use the website, you accept any changes made.

14. Contact Us

If you have any questions about these terms, please contact:

tim@timsworldofwine.com.au